Shipping policy
Shipping Policy
Our store ships worldwide. Below you will find the most important information about our shipping process.
Shipping destinations: Hungary, all European Union member states, and the rest of the world.
Shipping partners: Magyar Posta, GLS, UPS, FedEx — the carrier is selected based on the destination country and package size.
Order processing time: Orders are processed within 1–2 business days of order confirmation. Once dispatched, you will receive a tracking number by email.
Estimated delivery times (from dispatch):
- Hungary: 1–3 business days
- European Union: 5–10 business days
- Rest of the world: 10–30 business days
Delivery times are estimates only and may vary depending on the carrier and customs processing.
Shipping rates: Shipping costs are weight-based and calculated at checkout based on the package weight and destination country.
Order tracking: A tracking number is provided for every order and sent to you by email once the package has been dispatched.
Packaging: All items are carefully packaged to ensure they arrive in the same condition as described. Vintage and fragile items receive additional protective packaging.
Shipping insurance: Any shipping insurance we arrange with the carrier does not limit your statutory rights or our responsibility for delivery. You do not need to purchase additional insurance to retain those rights. For consumer purchases, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, take physical possession of the goods. If you independently commission a carrier that we did not offer, risk passes when we hand the goods to that carrier, where applicable law permits.
Lost or damaged packages: If your package arrives damaged or does not arrive within the estimated delivery window, please contact hello.vintages.shop@gmail.com as soon as reasonably possible. If available, photographs of the damaged item and packaging will help us investigate. We will investigate with the carrier and provide the remedy required by applicable law, which may include replacement or a refund for goods lost or damaged before the risk passes to you. You are not required to pursue a carrier claim yourself as a condition of exercising your statutory rights against us. If we become aware of a significant delivery delay, we will inform you. Estimated delivery times and carrier or customs delays do not remove your mandatory rights relating to late delivery or non-delivery.
Customs and taxes: We operate under the Hungarian small-business VAT exemption (alanyi adómentesség) and do not charge Hungarian VAT on sales covered by that exemption. Cross-border tax treatment depends on the applicable rules; our Hungarian exemption does not automatically exempt all international transactions. Any taxes or import charges collected by us are disclosed before you place your order. For goods dispatched from Hungary to destinations within the EU customs territory, customs duties do not arise solely because the parcel crosses an EU member-state border. For destinations outside the EU customs territory, import taxes, customs duties and carrier clearance fees may be imposed by the destination country or carrier. Unless expressly included or collected at checkout, these destination import charges are payable by the recipient to the relevant authority or carrier. Their amount depends on the destination and the goods. Please check with your local customs authority before ordering. Special customs or tax territories may have different rules. Nothing in this policy limits your mandatory consumer rights.